Claims Technician
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re looking for a talented Claims Technician to work closely alongside a national team of field Adjusters and provide office support on a varied caseload of Property claims including Domestic and Commercial cases.
Alongside our colleagues, our values are the heart of everything we do, so it’s equally important that you’ll embrace our vision:
Collaborative: We know that the best way to provide the solutions and performance our partners need is through continuous collaboration with all stakeholders, providing support and empowering our team to deliver
Responsible: We are committed to doing the right thing by making responsible decisions and creating opportunities in ways that are good for business, our people, the wider community and the environment
Agile: We are flexible, intelligent, dynamic and adaptive, embracing and developing the latest technologies to help us deliver incisive business insight and pragmatic, economic claims solutions
Expert: We nurture a culture of excellence, employing people with superior technical expertise, allowing us to help our people realise their ambitions and provide career pathways, whilst delivering exceptional customer service and outcomes
If you’re from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we’d love to hear from you. We’re looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.
What you’ll be doing:
- Negotiating, settling or repudiating claims in relation to our adjuster’s caseload (both household and commercial losses)
- Obtaining fire brigade and police reports and ensuring delivery to the field adjuster
- Obtaining Equifax and weather reports and thereafter providing a synopsis of the results to the field adjuster
- Undertaking pricing enquiries and appointing suppliers
- Liaising with insurers and policyholders to obtain information to manage claims
- Generating and issuing written communication including settlements and repudiations to policyholders
- To handle adjuster’s claim diaries and where applicable issue file reviews to policyholders and Insurers
- To manage adjuster’s mailboxes when they are on leave
- To handle cases with support from the loss adjusters allowing you to develop your skill set within this field.
- To assist with other ad-hoc tasks as required by the field force
You will have / be:
- Previous Claims Handling experience
- Ideally be CII/CILA qualified or willing to work towards this, full exam support is provided
- The ability to prioritise claims and your own workload
- Customer and Quality focused, providing exceptional service levels to both internal and external customers
- Team focused – working with colleagues throughout the business
- Target focused – making sure KPI’s and SLA’s are met
- The ability to work on own initiative and to demonstrate attention to detail
- Ability to work as an individual and as part of a team
- Excellent communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
In return we offer
- A company people centric culture
- A dedicated career pathway for your personal development
- Competitive base salary based on your level of experience & qualifications
- Company Contributory Pension
- Life assurance benefit – x4 annual basic salary
- An extensive Employee Assistance Programme and portal access, including wellbeing benefits such as 24/7 GP access, Health and lifestyle, Legal information and Work/Home life support
- 25 days holiday, plus bank holidays and our purchase/buy back scheme for up to 5 additional days holiday
- X 2 CSR volunteer days
- Medicash healthcare plan
- Various discounts on lifestyle and entertainment options via our ‘AdvoPerks’ membership
- Exam study and support
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check
About us
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.
At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.
Our values
We are a service provider and our people are our business. The human touch and relationship management really matter to us. We have created a culture to help ensure our people are happy in their roles, and which encourages innovation, curiosity and ambition.
We are committed to understanding and responding to the motivators of our people, be that autonomy, continuous development, recognition, a competitive reward package or work-life balance. This translates into motivated teams, who enable us to forge strong, long-term relationships with our clients to best serve their unique needs.
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