Commercial Loss Adjuster

We are looking for a Commercial Loss Adjuster to manage a full range of commercial property claims effectively, up to £250,000 in value, and to provide exceptional service delivery within clients SLAs.  You’ll be supported by Adjuster Technicians to assist with your WIP and have access to 1-2-1 mentoring and career pathway development.

We’re also developing our new claims software which launches at the end of 2024, so you’ll be working with the latest technology and equipment, giving you instant access to claims information when you need it.

Alongside our colleagues, our values are the heart of everything we do, so it’s equally important that you’ll embrace our vision:

Collaborative: We know that the best way to provide the solutions and performance our partners need is through continuous collaboration with all stakeholders, providing support and empowering our team to deliver

Responsible: We are committed to doing the right thing by making responsible decisions and creating opportunities in ways that are good for business, our people, the wider community and the environment

Agile: We are flexible, intelligent, dynamic and adaptive, embracing and developing the latest technologies to help us deliver incisive business insight and pragmatic, economic claims solutions

Expert: We nurture a culture of excellence, employing people with superior technical expertise, allowing us to help our people realise their ambitions and provide career pathways, whilst delivering exceptional customer service and outcomes

If you have a proven record of managing commercial property claims autonomously and be able to demonstrate a track record of providing excellent customer service, we would love to hear from you.

What you’ll be doing:

• Investigate and manage a wide range of commercial property claims, up to £250,000 in value
• Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions
• Instruct and control claim related experts as appropriate
• Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required
• Calculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectations
• Ensures all activities and decisions improve the service provided for clients
• Builds trust and respect by keeping to the commitments made
• Communicates effectively with all relevant parties in all situations
• Shares information, knowledge and experience freely with others
• Seeks feedback and invests time in their own self-development both technically and personally

About you:

• Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the field
• A first-class customer focus with a track record of delivering outstanding levels of service 
• The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary
• Excellent organisational & communications skills
• A positive attitude and a proactive approach to solving problems
• The ability to co-ordinate a variety of actions concurrently
• A proven track record in working to given targets
• Conscientious, hard working as well as flexible and adaptable during times of surge
• Ideally be ACILA qualified or working towards this qualification
• Full UK driving licence is essential

In return we offer:

• A highly competitive base salary
• A generous, straightforward and achievable bonus structure based on agreed fee incomes
• A company people centric culture
• A dedicated career pathway for your personal development
• Company car or car allowance options
• Company Contributory Pension
• Life assurance benefit – x4 annual basic salary
• An extensive Employee Assistance Programme and portal access, including wellbeing benefits such as 24/7 GP access, Health and lifestyle, Legal information and Work/Home life support
• 25 days holiday, plus bank holidays and our purchase/buy back scheme for up to 5 additional days holiday
• X 2 CSR volunteer days
• Medicash healthcare plan
• Various discounts on lifestyle and entertainment options via our ‘AdvoPerks’ membership
• Exam study and support
• Access to Pathway and Development initiatives

If you have the necessary experience and would be interested in joining a progressive and expanding company who invests heavily in employee development, then please apply or contact us directly for an informal discussion or more information.

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks.  Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check.